Goingsafari.com Terms and Conditions

By using our online booking engine ("GOINGSAFARI.COM") you are agreeing to the following terms and conditions of use without modification or revision. It is important that you understand that we may amend, revise or update the terms and conditions of this User Agreement at any time and without prior notice to you. Therefore, you should carefully review the terms and conditions of this User Agreement each time you use the Booking Engine. If the terms and conditions of this User Agreement are not acceptable to you, you should not use the Booking Engine.

OWNERSHIP

The Booking Engine is owned by Kenya Airways Ltd and operated by Galileo Kenya, a travel automation division within Kenya Airways and hereby also trading as Goingsafari. All information, including without limitation text, graphics, software and all other materials including the HTML, XML, CGI and any other code and script in any format used to implement the Booking Engine ("Content"), are the property of Kenya Airways ltd (Galileo Kenya) and by extension Goingsafari or its licensors. You do not, by using the Booking Engine, acquire any ownership or other rights to any Content or other materials contained on or accessible through the Booking Engine.

LIMITED RIGHT TO USE

Subject to the terms and conditions set forth in this User Agreement, we hereby grant to you a non-exclusive, limited, non-transferable and revocable license to view, print and download Content from the Booking Engine solely for your personal and noncommercial use solely for purposes of enabling you to purchase products or services offered through the Booking Engine. You agree not to republish, distribute, assign, modify, transmit, display, reproduce, license, create derivative works from, transfer or sell any Content or other materials obtained or obtainable from the Booking Engine.

Contents of these Terms and Conditions:

1. Your Contract
2. Delivery of Your Booking
3. Cancellations or Modifications by you to your Booking
4. Payment
5. Passport, Visas and Health Requirements
6. Other Generally Applicable Terms

1. YOUR CONTRACT

A 'booking' means any order for products or services you make on our Site which is accepted by us. Acceptance will be made by Goingsafari (and a contract concluded) when we have received full payment from you and sent a confirmation email (from either Goingsafari or the relevant Travel Supplier). All travel products and services featured on the Site are subject to availability.

GOINGSAFARI STRONGLY RECOMMENDS THAT YOU TAKE OUT INSURANCE FOR ANY HOLIDAY, ESPECIALLY AS THERE MAY BE CIRCUMSTANCES WHERE NEITHER GOINGSAFARI OR THE TRAVEL SUPPLIER CAN ACCEPT LIABILITY (EG DELAYS OR CANCELLATIONS BEYOND OUR CONTROL).

Travel Suppliers

Goingsafari acts as disclosed Agent for third party suppliers and for the purposes of these terms and conditions tour operators, package holiday supplier, hotels, hotel chains and hotel aggregators, insurance and car suppliers, plus all airlines, shall be included in the term 'Travel Supplier'. When you make a booking via the Site, and your preferred travel product or service is available, the contract will be between the Travel Supplier and you. Galileo Kenya is not a party to the contractual relationship. Any queries or concerns relating to the product should be addressed to the Travel Supplier. You will see the name and address, plus contact details, for most suppliers at the bottom of the more details section for each product and for all suppliers in any confirmation e-mail we or the Travel Supplier send you.

Galileo Kenya does not assume any responsibility for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the Site.

Travel Supplier Conditions

The following applies to all products or services booked via our Site:

The Travel Supplier's terms and conditions (including airlines' terms and conditions of carriage) will apply in addition to those set out here. The Travel Supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions. Consequently, as you move through the Site you will see links to terms applying to specific Travel Supplier products (you are advised to read those terms carefully) - however, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions.

You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters.

Flights

In particular, please note that in relation to air fares there are additional terms specific to that fare. For example, 'economy restricted' tickets are normally non-changeable and non-refundable. To see these fare specific rules, click on the 'View Fare Rules' at the search page during the booking process. Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket. Note that all the fares are guaranteed at the time of ticketing and needs to be revalidated if ticketed at a later time.

Please note that, in relation to flight tickets, the recommended minimum check-in time is 3 hours prior to departure for international flights and 2 hours for domestic flights. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.

In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While Galileo Kenya, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services.

We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. Goingsafari has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.

Goingsafari is not responsible for the costs of any transfers between airports or terminals that you may incur.

Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.

Hotels and other Accommodation

We acquire hotel and accommodation star ratings from a variety of sources and offer them as a general guide. However, these are not necessarily the official local rating and you should be aware that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another.

Many hotels and other accommodation, especially in cities and major resorts, accommodate conventions and conferences. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. We do not have exclusive use of the properties featured on the Site. The hotels we feature are shared with guests from many countries with different cultures and customs and of mixed age groups.

Images - Whilst we endeavour to ensure that property images displayed on Goingsafari are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case. The images are provided to give a general 'feel' for the hotel.

Images of room types do not necessarily represent the bed configuration of the room being purchased. Please contact the hotel directly to confirm the exact bed configuration before purchase if required.

Amenities, facilities and descriptions - Whilst we endeavour to ensure that property amenities, facilities and descriptions offer accurate and up to date information, we obtain this information from our Travel Suppliers and so cannot guarantee this always to be the case. The information is provided to give a general 'feel' for the property.

Car rental

Customers renting a vehicle for pick up must present a full, valid driving licence at the time of pick up. Licence must have been valid for at least 12 months and both paper and photo licences must be presented. Failure to meet any of these requirements will invalidate your car rental.

General

As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer or hotel loyalty programme of which you are a member. Please note that any such frequent flyer or hotel loyalty programme is subject to the terms and conditions of the airline or hotel through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.

2. DELIVERY OF YOUR BOOKING

The following applies to all products or services booked via our Site:

E-tickets

All tickets sold on Goingsafari are e-tickets. Please note that airlines have their own rules and regulations with regard to e-ticketing. Goingsafari cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.

Goingsafari relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.

In exceptional circumstances, Goingsafari may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs we will attempt to notify you within 24 hours of confirmation and organise a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference.

Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking.

3. CANCELLATIONS OR MODIFICATIONS BY YOU TO YOUR BOOKING

The following applies to all products or services booked via our Site:

Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific Travel Supplier's or hotel's terms and conditions. It therefore may not be possible to cancel or modify some products or services or there may be specific requirements you will have to meet.

For flight bookings, car rental and insurance, you can possibly cancel or modify your booking by telephoning the Galileo Kenya call centre on +254 (20) 3274223. For hotel bookings not part of a package provided by a Travel Supplier, we recommend that you cancel or modify your booking through the Site in accordance with the hotel's specific terms and conditions, which will be set out in your confirmation email. Where you make a modification on the Site, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased. For car rental the following amendment and cancellation terms will apply: for reservations cancelled or amended within seven days of the booking date (the date you make the booking) Galileo Kenya will impose a charge of £15 per rental. For reservations cancelled or amended more than seven days after the booking date, Galileo Kenya will impose a charge of £40 per rental.

In some circumstances, Goingsafari or the Travel Supplier may be unable to cancel or modify a travel product or service unless we receive a written request together with payment of any extra fees and associated charges. Please note that, in relation to flights, a 'no-show' for a flight may result in your ticket being cancelled by the airline and therefore not refundable. Consequently, if you desire to change a flight booking close to the departure time, we strongly recommend that you phone Goingsafari and obtain written email confirmation to that change before electing not to travel on the original flight. For car rental, if you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, or of you fail to comply with the pick-up terms (see car supplier terms and conditions), Goingsafari reserves the right to make a 'no-show' charge of 100% of the total car rental booking value.

In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds, amendments and name changes), Goingsafari reserves the right to charge you an administration fee of £25 GBP per person to cover the administration costs incurred by Goingsafari. These charges do not include any charges imposed directly by the Travel Supplier or hotel. Credit card fees, booking fees and any fees paid for delivery of paper tickets are non-refundable in the event of cancellation.

If you have used an e-voucher or received a discount when making a booking on the Site, you agree that you have read and accept the e-voucher or discount terms and conditions. Should you make any change to a confirmed booking which was originally made using an e-voucher or discount, that e-voucher/discount will become invalid and you may be charged an amount equal to the value of the e-voucher/discount used.

4. PAYMENT

Full payment for all holidays, air, insurance products and car rental (other than car rental pay-on-arrival bookings) is required at the time of booking. Please note that additional charges may be payable for car rental (eg optional insurance, additional drivers, mileage) as further set out in the specific car rental terms and conditions.

The timing and collection of payment for hotels depends on each individual hotel's terms and conditions. The timing of payment will normally be in one of three ways: (i) full payment at time of booking, (ii) deposit at time of booking with remainder payable on checkout, or (iii) full payment on checkout. In order to ascertain which applies to your booking, please refer to the 'Payment Summary' when making your booking or see your confirmation email. The collector of payment will be either Goingsafari through goingsafari website payment gateway, the Travel Supplier, the hotel or its representative. Some hotels may charge additional local taxes.

Goingsafari may be required to pass your card details to the relevant Travel Supplier for fulfillment of the booking. Payment methods other than those stated on the Site will not be accepted and no responsibility is accepted for cash or cheques sent through the post.

Before payment is received in full, Goingsafari or the Travel Supplier is not obliged to issue any tickets, confirmations, vouchers, or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered. Goingsafari appointed fulfiller is an IATA Ticketing Agent - your tickets for scheduled flights will be sent to you within 24 hours of payment being accepted.

Payment can be made by all major credit cards as detailed on the Site. Goingsafari reserves the right to charge you in addition for any handling fees we or the Travel Supplier incur in relation to bookings made by credit card. You will be notified of the relevant charges at the time of booking. Goingsafari reserves the right to pass on any charges relating to card charge backs. If your booking is being paid for with a third party credit card we may require written authorization to be provided by the card-holder.

Goingsafari or the Travel Supplier reserves the right only to generate and deliver tickets, confirmations, e-vouchers or other travel documents to your credit card billing address when requested to do so by the credit card issuer.

Failure to supply the correct credit or debit card billing address information may result in the cancellation of your booking, delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the billing address details you give match those on your billing statement.

Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets.

Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment.

Taxes fluctuate in line with exchange rates.

If you pay by credit card, payment for your flights may be taken directly by the airline. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). Galileo Kenya will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed. Please note that the airline payment and payment to Galileo Kenya for any other products or Galileo Kenya charges will appear as separate transactions on your credit card statement.

5. Passports, Visas And Health Requirements

Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport has less than a year to run, please ensure you have a passport valid at least for the duration of your trip, although we recommend that you ask the Passport Agency before you travel to make sure.

The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid.
Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents. It is your responsibility to check and comply with any health requirements.

6. Other Generally Applicable Terms

Liability of Goingsafari

Your contract is with the Travel Supplier for whom we are acting as agent. While we are therefore unable to compensate you, we will do our utmost to contact the Travel Supplier on your behalf.

Goingsafari does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions.

Where Goingsafari is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit).

Goingsafari will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site.

Queries and Complaints relating to your Booking

Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure.

If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return.

If you have any other enquiries or complaints relating to your booking during your stay, please contact our customer services team on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Supplier's require further information you must supply that promptly in writing. This simple procedure must be followed as we and our Travel Supplier's need to be able to investigate the problem and, where possible, rectify it quickly.

APIS

All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to Goingsafari and consent to Goingsafari passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travellers on your booking).

Customer Behavior

It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.

Use of the Site

The Site is provided on an 'as is' and 'as available' basis. Goingsafari does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction

Information on the Site

Goingsafari offers all of the general information on the Site for purposes of guidance only. Please note that Goingsafari may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, Goingsafari does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements.

Goingsafari does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier or the hotel's themselves.

Clients Responsibility

By registering for the service, you warrant to us that you are at least eighteen years old You must have sufficient credit on your credit card account to meet all charges for travel services you book through this web site. You must read the travel-specific terms and conditions at the end of these terms and conditions and convey all information set out in those terms and conditions to any other parties covered by any booking you make. You must keep secure any means of identification that we provide to you in order to access the service. You must not resell the service or any products or services accessed by means of the service, or permit any other person, other than adult members of your household or others with your express permission and under your personal supervision, to use your user identification to access the service. You are responsible for all use of the service, and all transactions entered into by means of the service, using this user identification. You must not use the service for any activities which breach any laws, infringe any party's rights, or breach any standards, content requirements or codes promulgated by any relevant authority. You must not use the service in any way which interferes with other users or defames, harasses or menaces anyone. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the service by you or any other person using your membership identification or password. You acknowledge that copyright subsists in all software, including HTML code, provided in association with the Service. You must not modify, copy, transmit, display, perform, publish, license or create derivative works from any information or software accessed by means of the Service. Where copying or transmission is expressly permitted, you must not change or delete any author attribution or copyright notice. You acknowledge that we may receive all commission from transactions entered into using the service.

Denial of Access

Goingsafari reserves the right to deny access to the Site at any time without notice.

Links to Other Websites

The Booking Engine may contain hyperlinks to websites operated by third parties. Goingsafari does not control such websites and will not be responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you or your companions. Goingsafari is not responsible for the accuracy of opinions expressed on such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by Goingsafari. Inclusion of any linked website on the Booking Engine does not imply or constitute approval or endorsement of the linked website by Goingsafari. If you decide to leave the Booking Engine to access these third party sites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while on such sites. Goingsafari is not responsible for information provided by you to third parties.

Force Majeure

Goingsafari shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Goingsafari or its suppliers.

Currency Converter

Currency rates quoted in the Site are derived from a number of sources and may not in all cases be updated daily. You may wish to verify actual rates on the date of booking. In addition, where hotels are payable on check-out, the exchange rate may have changed since the time of booking.

Copyright and Trademarks

The copyright and all proprietary rights in the Site and all content are reserved by Goingsafari. The material contained within the Site is the property of Goingsafari or its affiliates unless identified as belonging to third parties. The name Goingsafari and any other marks, logos and graphics of Goingsafari displayed on the Site are registered trademarks of Goingsafari or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners.

You are not granted any right or licence to use any trademarks.

Privacy Policy

The terms of the Goingsafari Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by Goingsafari and its affiliates or third party suppliers in accordance with the terms of and for the purposes set forth in the Goingsafari Privacy Policy. View full Privacy Policy>

Security Policy

Goingsafari uses secure technology in order to safeguard personal information and financial transactions. Goingsafari complies with the procedures and security standards as further set out in the Goingsafari Security Policy.

Changes to Terms and Conditions

Goingsafari reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

Indemnification

You agree to indemnify, defend and hold Galileo Kenya and by extension Goingsafari and its affiliates and any of Goingsafari or its affiliates' officers, directors, employees, agents, successors and assigns, harmless from and against any liability, claim, loss, expense, cause of action or demand, including without limitation reasonable legal and accounting fees arising directly or indirectly in connection with any breach by you of any term, condition, representation, warranty or covenant contained herein or otherwise resulting from your use of the Booking Engine.

Governing Law

This User Agreement is between you and Goingsafari and is governed by the laws of Republic of Kenya.

The Site is offered to you by Kenya Airways Limited, hereby trading as Goingsafari whose registered office is at Embakasi Kenya with post office box number 19002, 00501 Nairobi, Kenya. Please note that all correspondence regarding customer service should be sent to Goingsafari, PO Box 41010, 00100 Nairobi Kenya.

Service Help

For quick answers to your questions or ways to contact us, visit our Customer Support Center. Or, you can write to us at:

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